Frequently Asked Questions
Compassionate Online Therapy for Adults and Teens | Serving All of California
Accepting most major insurance plans
Frequently
Asked
Questions
If you have a question that is not listed here, please contact us.
Fees & Insurance
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Our self-pay rates are:
Individual Therapy | $200
Couples & Relationship | $250
Premarital Counseling | $150 (assessment and workbooks included).Sessions are 60 minutes, and payment is due at the time of service. With insurance, you'll typically pay a $10 to $65 copay per session, depending on your plan and after any deductible is met.
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Yes, a limited number of reduced-fee spots for clients with demonstrated financial need:
Individual & Premarital Therapy | $75
Couples & Relationship Therapy | $150Because they're limited, reach out to us directly before scheduling to check availability.
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Yes. We're in-network throughout California with Aetna, Anthem Blue Cross (CA), Blue Shield of California, Cigna, Inland Empire Health Plan (IEHP), Kaiser (SoCal), Magellan (EAP), Molina Healthcare, and Santa Clara Family Health Plan. Not every clinician is paneled with every plan, so check your therapist's profile to confirm. If you use insurance, we're legally required to submit a clinical diagnosis for your sessions to be eligible for coverage.
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You can still work with us. We provide an out-of-network superbill on request, which you can submit to your insurance for partial reimbursement based on your out-of-network benefits.
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We can't guarantee it. After your initial diagnostic assessment, your therapist will determine whether your diagnosis and treatment plan meet your insurer's reimbursement criteria. If coverage is denied, we'll go over our self-pay options so you can decide how best to proceed.
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All major credit cards, HSA/FSA cards, and most widely used payment apps. Fees, copays, coinsurance, and deductibles are due at the time of service.
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We ask for at least 24 hours' notice to cancel or reschedule, since your time is reserved just for you. Cancellations with less than 24 hours' notice, along with missed appointments, are charged the full self-pay rate, and insurance does not reimburse missed or late-canceled sessions.
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Under the federal No Surprises Act, you have the right to a written estimate of what your care will cost. If you're paying out of pocket or choosing not to use insurance, we'll provide one before you begin. Insured clients can request one too, though your actual cost will depend on the specifics of your plan.
General FAQs
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You don't need a diagnosis, a crisis, or a clear reason to start. If something feels off, if you're stuck in a pattern, if you're handling more than you can manage on your own, or if you just want to understand yourself better, those are all good reasons. The free 20-minute consultation is a low-pressure way to find out if working together feels like the right fit.
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We meet over a secure, HIPAA-compliant video platform. You join from wherever you are — home, office, your car, anywhere private and quiet where you have a stable internet connection. Sessions are 60 minutes, one-on-one with your therapist. Other than the camera, it works the same as in-person therapy.
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We offer standing, recurring appointment times on either a weekly or bi-weekly basis, ensuring you always have a dedicated spot reserved just for you.
Because consistency builds trust, creates momentum, and supports the most meaningful progress, we highly recommend committing to weekly sessions for at least the first six weeks.
If a weekly opening is not immediately available, we can begin with bi-weekly sessions and continuously evaluate the schedule together. Throughout your care, our approach remains completely collaborative and tailored to your life.
As we build a solid foundation and work through the initial challenges that brought you to therapy, we will seamlessly adjust your session frequency over time, whether that means continuing weekly or eventually transitioning to a bi-weekly or monthly rhythm.
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There is no one-size-fits-all timeline for healing. Therapy can serve as a short-term tool for focused growth or a long-term, ongoing space for reflection, support, and maintenance. Some clients meet their specific goals in just a few months, while others choose to continue for years; the process is entirely shaped around what feels most helpful and meaningful to you.
There are no contracts or commitments beyond your next session. Our overarching goal is to support you for as long as therapy aligns with your needs, and we will regularly check in to collaboratively discuss your progress and evaluate whether it feels like the right time to wrap up. When you are ready to conclude your care, we recommend a final closing session to reflect on your hard work and discuss your next steps, though this remains completely your choice. Should your life shift or stress levels increase down the road, you are always welcome to pause therapy and return whenever you need to reconnect.
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Confidentiality is one of the most essential parts of the therapeutic relationship, and everything we discuss in session is protected by strict privacy laws. You remain in control of your story; nothing you share is disclosed to anyone, including other healthcare providers, without your written permission. To ensure your digital privacy, we also use a secure, HIPAA-compliant platform for all video sessions. Before we begin, you will receive a written informed consent form that outlines exactly how your privacy is protected.
However, there are a few rare, legal and ethical exceptions where therapists are legally required to break confidentiality to ensure safety:
Suspected abuse or neglect of a child, elder, or vulnerable adult.
Imminent risk of serious harm to yourself or someone else.
If situations like these ever arise, your therapist will approach them with care, honesty, and transparency. Our priority is always to support your safety and well-being while honoring your autonomy and dignity as much as possible.
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No, we do not offer in-person sessions.
Our practice is 100% telehealth, allowing us to provide high-quality, secure online therapy to clients wherever they are throughout the state of California. This model offers maximum flexibility and convenience, letting you join your sessions from the comfort and privacy of your own space. All online appointments are conducted via a secure, HIPAA-compliant video platform to ensure your absolute privacy.
Therapy for Teens
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Most teens are skeptical at first, that's totally normal. What helps is having a therapist who doesn't try too hard to be relatable or get them to "open up" on day one.
Our therapists work with teens by being real, honest, and respectful of where they are. The first few sessions are about building trust, not pulling answers out of them. Most teens come around once they realize their therapist isn't trying to fix them or report back on them.
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Common situation, and it doesn't have to be a deal-breaker. A lot of teens will agree to "just try one session" if they know they aren't being forced into anything ongoing.
We can also do a brief free consultation with you (the parent) first to talk through the situation and decide if therapy is the right next step. Forcing a reluctant teen into ongoing therapy rarely works, but a low-pressure first conversation often does.
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For the most part, yes. California law gives minors ages 12 and older certain rights to confidential mental health services, and we honor those rights.
We'll explain exactly how confidentiality works at intake, including the limits (such as imminent danger to your teen or others, or reports of abuse). The point of confidentiality is to give your teen a real space to be honest, which is what makes therapy actually work.
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We honor your teen's privacy and your involvement at the same time. At intake, we'll walk through exactly what gets shared, what stays between your teen and the therapist, and how.
Generally, we keep session content confidential to your teen so they can speak freely, but we'll always let you know if there are safety concerns, if your teen is doing something you need to be aware of, or if there are themes important for you to know.
For younger teens or specific situations, we may include you in periodic sessions when it serves the work.
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Yes. Our therapists work with neurodivergent teens and adapt the work to your teen's specific needs, communication style, and processing patterns. We're not autism specialists, but we work effectively with neurodivergent teens whose primary therapy needs are anxiety, depression, identity, relationships, or trauma.
Relationship Therapy
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Yes, to all of it. We work with dating couples, engaged couples, married couples, couples in ethical open or polyamorous relationships, 2SLGBTQIA+ couples, blended families, long-distance partners, and couples in any stage or structure that's meaningful to you.
The work is the same: helping you understand each other and build something that holds up.
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Yes. We also work with adult siblings repairing rifts, parents and their adult children navigating distance or estrangement, and other adult family configurations. The therapeutic approach borrows from couples work, recognizing patterns, communicating without escalation, building emotional safety, adapted to your specific relationship.
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This is more common than you might think. You can still benefit from individual work focused on the relationship, even if your partner isn't ready. Sometimes that work shifts the dynamic enough that your partner becomes curious. Sometimes it gives you clarity about what you want next. Either way, you don't have to wait for someone else to be ready before you start.
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Not necessarily. While couples therapy is a shared process, there are times when one of you might attend a session alone. For instance, an individual session can be incredibly helpful if we are focusing on a personal challenge that is impacting the relationship, or if one partner needs dedicated space to process something before bringing it into the joint work.
We will always communicate openly and collaborate as we go to decide what rhythm is most helpful for your relationship.
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Therapy and premarital work are not just for fixing a broken relationship; they are powerful forms of preventative care.
This collaborative process is about building communication skills, surfacing unsaid assumptions, and guiding you through structured conversations you might not think to have on your own.
Whether you are preparing for marriage, navigating a major life transition, or simply wanting to strengthen your bond, most couples are surprised by what comes up. This isn't because something is wrong, but because our assessments introduce unique questions you wouldn't naturally ask each other, allowing you to proactively align your futures and deepen your connection.